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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Camila5, thanks for bringing this to our attention.

 

How long ago was it that you previously logged into your Dropbox account, approximately?

 

This will help me to assist further!

Camila5's avatar
Camila5
New member | Level 2
2 months ago

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed. 

     

    Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still. 

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