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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Camila5, thanks for bringing this to our attention.

 

How long ago was it that you previously logged into your Dropbox account, approximately?

 

This will help me to assist further!

camila51's avatar
camila51
New member | Level 2
2 months ago

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    camila51 wrote:

    It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

    As Mark stated, if that was when the account was delete, it won't be possible. Once an account has been deleted, it's not possible to recover the files that it contained. Subscribing now will not help.

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