Missing Files and they aren't in recently deleted files

[dnewb1580]

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.

[clarkie]

Hmm. Okay. 

I only had one account under one personal email for multiple years. I was invited into the Business account with my former company in 2020, and for the entire 2 years saw both personal and company files in one place. I never altered my personal account in any way and don't remember any sort of alert to merge into the business account (if that's a thing). I even tried logging out of my account (forgoing the option to sign in via Google) and logged in with my personal email and password, and still everything but the one single file is gone. I just reset my password right now, just in case there was somehow a second account or something, and still nothing. 

[Jay]

Hi @clarkie, if you're not seeing the files, then it's like my colleague suggested, your old account was part of a Dropbox Business team. As you mentioned you saw both your personal and work files in one place, this could mean they were all on your company account.

I'm sorry I can't be more helpful on this matter.

[Kearcuri]

One of my favorite videos that I used to watch all the time is not in my Dropbox files any longer. Also not in the deleted files!
Any suggestions?

[Hannah]

Hey @Kearcuri, sorry to hear about this.

Was the file saved to your Dropbox account or was it perhaps in a link that someone sent you?

Do you see any anything about this file in your events page here?

[Kearcuri]

It’s a saved photo from my camera uploads

[Hannah]

Thanks, @Kearcuri.

And did you take a look at your events page, to see if you can find any events related to that video?

[Kearcuri]

Nothing is in the events page either! It looks like a few pictures and videos may be missing. There are blank spaces through out my files

[Walter]

Hey @Kearcuri, sorry to jump in here, but I wanted to ask; is it possible that you have another Dropbox account, associated with another email address of yours?

When is the last time you remember seeing this missing file in your account?