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dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
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lx002's avatar
lx002
New member | Level 2
3 years ago

All my files in dropbox are not there anymore and they are also not in the deleted files section. I did not delete anything myself and am not sure what happened to cause this. I haven't had any ransomware detected by McAfee Livescan.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lx002, sorry to hear about that, let's jump right into this! 

     

    Is it possible that you opened a brand new Dropbox account, and that's why it's empty? Have you taken a look into your Events page, by any chance? 

     

    The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

     

    Let me know more on this! 

    • Janinec's avatar
      Janinec
      Explorer | Level 4
      3 years ago

      Hi 

       

      I can see the events - and there are many. I just want all my files back and I can go through them and delete what I want to - as I did delete  some but many were deleted that I did not consent to  - nor did I ever consent to ANY of my files going into drop box in the first place. The terminology is hard to understand and we are not clearly advised what is happening when we first start using drop box. I only was lead to open it by the bank to open one zip file and then I turned around all all my files were in there and they are not easy to get back.  

       

      How can I get all my files back that drop box has ever had and then close my account?

       

      kind regards

      Janine

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Janine, you mentioned that you see the events. 

         

        Are you able to see the files in your events page? And does it mention that these files were deleted?

         

        Do you see anything in your backups page?

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