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Abeard3's avatar
Abeard3
Explorer | Level 3
2 years ago

I logged into my Dropbox and none of my photos were there.

I logged into my Dropbox and none of my photos were there. I had my wedding photos that my photographer had put in there along with more family photos that were uploaded by the photographer. How to I get these back? I pay for the upgraded plan, but when I log into the app it doesn't show that I pay. 

Delete
restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You are almost certainly logged in to a different account to the one you pay for. 

     

    Make sure you check the email matches the upgraded emails exactly and log back in.

    • Abeard3's avatar
      Abeard3
      Explorer | Level 3
      2 years ago

      Hi Mark,

       

      I am sure I am using the only login/email I have ever had with Dropbox. 

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