I can't move multiple files to a folder on the site, the Move option disappears when I try this

[MariaD2]

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears.

Also, when I choose to COPY instead, I have to come back to photos and delete the selection, which is not ideal.

Drag and drop is not an option either...

Any tips?

[Jay]

Hi @MariaD2, thanks for bringing this to our attention.

Are you trying to move files from a private, shared or team folder?

Could you attach a screenshot showing what you're describing?

This will help me to assist further!

[MariaD2]

Thanks for the reply, Jay.

I cannot send pictures as I am getting an error message that there was an error uploading my files.

I do not have team folders, this is an individual account. I am trying to organize my photos by selecting them and moving them to a new (normal?) folder and I want to do that in bulks, not photo by photo.

[Hannah]

Hey @MariaD2, have you tried this from a different browser or a private browsing/incognito window, to see if you get a different behavior?

[MariaD2]

Yes, I have and got the same behaviour

[Hannah]

That's strange, indeed. Can you also clear your browser's cache and let us know if that helps at all? 

[MariaD2]

What? No, clearing caches does not make a difference...

It's a product functionality that is so basic, I thought would be included in the not cheap subscription.

I want to select multiple pictures and (a) create a folder with them or (b) move them to an existing folder.

Do you have either of these options hidden somewhere?

[Hannah]

You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here.

Can you please describe the steps you're taking, to make sure we're not missing something?

[MariaD2]

When I choose a single picture, all options are available. As soon as I choose the second one, the move option disappears.

https://drive.proton.me/urls/851951GK7M#JfCmrnbHmE6A

[RubinRolong]

@MariaD2

This is the EXACT same problem we are experiencing and Dropbox does NOT have a solution for it. The option to move files under the “…” is gone - it’s removed.

I’ve tried explaining this to their tech support team (ie., photos screenshots) but no solution.

I’m now left downloading the file to my desktop, deleting the file on Dropbox, and moving the recently downloaded file to the desired location within Dropbox. Incredibly frustrating and time consuming.