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Re: Can't find a folder that was moved to an unknown destination.

Can't find a folder that was moved to an unknown destination.

ashok-id-raj
New member | Level 2

I learned last night not to use DBX web to move folders around because bad things can happen.

 

  1. I tried moving a folder into another folder. 
  2. When I checked the destination folder I didn't see it there. 
  3. I popped back out to look for it (via search as well), but couldn't find it anywhere.
  4. I looked up activity and see this:

Screenshot 2023-11-07 at 8.14.33 AM.png

Notice how it says "from Photos"  without a destination.

If I look at other move activities I see something like this:

Screenshot 2023-11-07 at 8.15.34 AM.png

It says "from Photos to Events and Trips"

 

So what happened to my BM 2019 folder above? It lists no destination and when I search across Dropbox there are no results :/.

2 Replies 2

ashok-id-raj
New member | Level 2

OK I just noticed there are some items in deleted files that could contain my missing folder. Here's what I see in deleted files:

 

Screenshot 2023-11-07 at 8.19.59 AM.png

 

So is it possible that my folder is one of those "27 more files" ?

If so, when I restore this where will the files restore too? 

Megan
Dropbox Staff

Hi @ashok-id-raj, let's jump right into this! 

 

I suggest that you start by restoring the content as a first step. The files should be restored on the last path that they existed. 

 

Can you also clarify if that was a shared folder, by any chance? 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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