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Forum Discussion

aarons1's avatar
aarons1
Explorer | Level 3
3 months ago

Can I restore older shared folders, that were deleted 60 days ago, if I upgrade my account?

I'm using a Basic Dropbox account, and discovered that some shared folders were accidentally deleted by a user 60 days ago.  The info in the Help Center indicates deleted items on a Basic account a...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi aarons1, and welcome to our Community.

 

Just to clarify, are they the owner of these shared folders or are you the owner instead? 

 

Other than that, I’m afraid that upgrading to a different plan wouldn’t help much in this case, as the new recovery window won’t apply retroactively, but from the moment of the upgrade. 

 

Let me know more info, though.

aarons1's avatar
aarons1
Explorer | Level 3
2 months ago

Hi Nancy,

I am the owner of the shared folders

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey aarons1 - thanks for clarifying that for us.

     

    While we can't really promise anything concrete, would you like us to open a ticket for you so that we can have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • aarons1's avatar
      aarons1
      Explorer | Level 3
      2 months ago

      Sure Walter, I know it may be a long shot, but would appreciate if you could double check!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi aarons1, I've sent you an email, please could you reply to it when you get a chance.

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