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Forum Discussion

tavarria's avatar
tavarria
Explorer | Level 3
4 months ago

Can I restore multiple files at once?

I erased all my files on dropbox by mistake. Can I retrieve various files from dropbox backup at once or can I only retrieve one file at a time? The files were deleted about 3 weeks ago.

 

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FAQ
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  • Hannah's avatar
    Hannah
    4 months ago

    Hey tavarria, I'm glad to see you were able to locate your files!

     

    Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account.

     

    I hope this helps!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for posting on our Community, tavarria! 

     

    If you go to your Events page here, do you see a specific deletion event that includes all these files? 

     

    If yes, you can click on it and try to restore them all at once. 

     

    Let me know if that helps.

    • tavarria's avatar
      tavarria
      Explorer | Level 3
      4 months ago
      Hi Nancy, Thanks for the suggestion. I went to the link but did not find any event that deleted all of the events, only a few isolated deleted files earlier on. The last event noted was an added file that dropbox sent me on 9/6 with instructions on how to de-link my account, as it was causing me problems with my Mac and my iCloud. See below the last document’s content, any ideas? Tony
       
      Dropbot Support Chat
      SolvedID #24220361Created 09/06/24, 02:47 PM
      TE
      Tony Echavarriaabout 2 hours ago

      You: Type your own question
      Dropbot: Ok. What's your question? (For options, type 'menu').
      You: I am trying to retrieve all the folders that I deleted how can I select all the folders?
      Dropbot: In order to help, can you tell me a bit more?
      Dropbot: Where are your files missing from:
      You: Missing from both
      Dropbot: If your missing file isn't on dropbox.com, it may have been deleted or moved.

      First review your deleted files [[https://www.dropbox.com/deleted_files?utm_source=sup&utm_content=chatbot||here]]
      To restore the file, click on the file name, then click restore.

      If the file was moved, you may find it [[https://www.dropbox.com/events?utm_source=sup&utm_content=chatbot||here]]

      ....

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 months ago

        So www.dropbox.com/events isnt showing anything? 

         

        ALL additions/deletions etc. are listed there, so if they aren't showing there something else has happened. 

         

        Were these files a share at all?

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