Blank Screen Sharing Link

[chtyehimbawm]

Hey everyone!

Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I've deleted the link and recreated it. Still won't show up. Also, not just this specific link. It's all of the links.

Any tips?

[woody5190]

I only get the white screen. At first it would open a pdf but not a jpg. now nothing works. Please help! I'm on a basic plan and have never had any problems

[Walter]

Hey @woody5190, sorry to hear you're having issues with this.

Can you please clear your browser's cache or try another browser and let us know how it goes?

Thanks!

[NewCloverleaf]

This is happening to me.  I can access photos on my phone, but they will not populate on my PC using Firefox or Chrome.  The sender has resent new links and it is still not working.

[Hannah]

Hey @NewCloverleaf, sorry to hear about this.

Do you have any security apps or extensions that might be blocking the Dropbox website?

If you open the link from an incognito window, do you see the same?