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FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
FLHowe1's avatar
FLHowe1
Helpful | Level 5

As I said, I have not deleted any files at all. So, that option won't help me. I found a contact form for DropBox that I found to submit my issue. 

JM88's avatar
JM88
Helpful | Level 5
8 years ago

One thing that surprised me is that files can be deleted from other computers, including ones you've previously logged in to and no longer use. Customer service may be able to tell you where the deletions are coming from, and you can then remove whichever computer that is from your device list. In my case, I was losing thousands of important files due to a Sony laptop I once logged into two years ago. Removing it solved my problems - here's how:

 

 - Open Dropbox online

 - Left-click on the circle with your profile picture/avatar in the top right corner of the screen. This should open the "Personal Account" page.

 - Select the "Security" tab.

 - Scroll down until you see a box beneath the heading "Devices".

 - Just click the "x" next to any devices you're no longer using.

 

After that - if you haven't done so already, buy a few external HDs and backup your stuff there every week from now on (or set up Time Machine if you have a Mac). I wanted to use Dropbox as a backup, but it's not sufficient for that unfortunately.

  • mychang's avatar
    mychang
    Explorer | Level 3
    8 years ago

    Thanks for the tips, much appreciated! I had a bunch of my files from my Walmart.com work computer and I don't see it there in the other devices unfortunately! The only device I see is my personal laptop, so not sure what I could do next?

     
    Maybe I need to talk to customer support again....
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey mychang, 

      Sometimes we have more than one Dropbox account, and things can get mixed up. The place to start is on https://www.dropbox.com. Log in here, and check your devices. If you don’t see a connected device, then you may need to log in with a different email address, as you may have connected (linked) that device to another Dropbox account. 

      Take a look at this, and get back to me when you have a chance. 

      Thanks, and have a great weekend :slight_smile:
       

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