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Forum Discussion
ALL MY FILES ARE MISSING!
I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Well that is just awesome. I have lost all my files then. Just awesome.
Mark
Super User II
Super User IITwo things.... if you waited until a green tick they will be recoverable from within Dropbox (moving them in to the Dropbox folder does not upload them - that takes time after that). So they may be recoverable.... possibly unlikely though if nothing appears on Events etc. as it sounds like you simply havent given it time.
Seconde thing - when you delete from your computer they go to the Trash/Recycle bin, so, just restore from there :)
Seconde thing - when you delete from your computer they go to the Trash/Recycle bin, so, just restore from there :)
Wow what a condescending response. I was reading this back and forth to figure out what may have happened to several of my files. I had a ton of images on dropbox and they are all gone (but yet their associated text files remain), and I have not even opened that folder in a couple of months, so there is no way I deleted them. Dropbox is clearly having problems and these condescending responses are not helpful. Maybe it will happen to you someday and you can see how frustrating it is. I am paying for dropbox, so this is extra frustrating.
Yea. Thought DropBox WAS my back up.
- MarkOuch :(
Lesson learnt the hard way - always check what you are doing (and dont assume) and have secondary backups. Well, this is very interesting. According to what the experts in the community shared with me, DropBox is a syncing system and it doesn't store copies of the files. If I delete the source of where those files came from, they are removed from my DropBox account. And since it had been more than 30 days and I don't have a business account, they were permanently gone.
The funny thing is, I had provided the president of the non-profit I created these graphics for shared access to the folder so she could access the files if she needed them, whenever.
The folder is mine, and I provided her access to it. For some strange reason, she still can access all of the files, every single one. Which is great news for me, because she was able to get the files back to me so I have them and will back them up on the hard drive I ordered. But it doesn't make any sense given what I was told here. Since I deleted the main source where these files were synced from, she should have lost the files too, but she didn't.
Glad to have the files back, but still very confused as to how this could have happened.
- Jane
Dropbox Staff
These are files that have been stored there for many months. I removed these files from my Mac six months ago. So no, It's not a matter of "waiting a tick." According to DropBox, deleted files are stored for 30 days. This is not a new problem where I "just" deleted the files from my hard drive.
As I stated, I deleted them off my hard drive of my laptop to make room. Which means I also emptied my recycle bin on my MAC so no, they aren't there.
I didn't have them stored any place else, because I thought DropBox was actually making a copy of them so I had them in another spot. "Upload file" makes it sound like they are actually saving the files. It doesn't say "Sync files"
When I went through the Events tab, there is no record of me deleting the files. None. The file folders are all there, all the content is gone.I guess it's my mistake for not understanding what the hell DropBox is for. Now I know, and I won't be using it ever again. I lost three year's worth of work and the logo I designed for my six year-old son, who is a cancer survivor.
My comment above was in response to Mark, super user.
- Sanchez
