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FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey FLHowe, 

 

Welcome to the Dropbox Community! 

 

As a first step, please follow Mark's advice, so as to look up for your missing files on the Deleted Files page. If you remember any filenames, you may also use the search option on your account to check if any of these files were uploaded. 
Do your files show up there? 
 
Secondly, I'd like to ask you to have a look at your account's Events page, where you have an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
 
Adds, edits, and deletes that happened at roughly the same time are grouped together and these events are sorted by time, starting with the most recent changes at the top of the page. Were the files added there? 
 
Please have a look at the options above and keep me updated here on the results! 
 
Warm regards, 
JaneA
  • FLHowe1's avatar
    FLHowe1
    Helpful | Level 5
    8 years ago

    Neither of these work. If I click "show deleted files" the same empty file folders show up, but NONE of the content. The Events folder does not show any history of me deleting these files. We are talking at least 100 files, including the graphic art I created for my son's cause logo. (he is a pediatric cancer survivor) plus three years worth of work for a non-profit organization. GONE. 

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