We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

simona flamantes's avatar
simona flamantes
Explorer | Level 3
2 years ago

link not working on iPhone, but working with android and pc

Hi, from yesterday my links don't work only with iPhone. same links work on android and on a personal computer.   I put the link in my website, Wordpress, changing final dl=0 in raw=1 (I have alw...
Share
Shared Links
Здравко's avatar
Здравко
Legendary | Level 20

Hi simona flamantes,

You always need to change parameter 'dl' with value 0 to parameter 'raw' with value 1 and nothing more. It's still the same. Before, in the query (the part after '?' in the URL) was single parameter (the one you need to change). Now, there is one more, nothing else! In a URL, parameters are separated by '&'. So, you need still only change the target parameter (not entire query).

Hope this helps.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    Hm.. 🤔 Ok. Try something else. Wipe out dl=0 parameter (again not entire query) and parameter separator, instead of changing the parameter and change the subdomain 'www' to 'dl'. Does the link work everywhere now?

    • simona flamantes's avatar
      simona flamantes
      Explorer | Level 3
      2 years ago

      can you make an example? 

    • simona flamantes's avatar
      simona flamantes
      Explorer | Level 3
      2 years ago

      thank you!! it works everywhere 🙏

    • AVP's avatar
      AVP
      Helpful | Level 6
      2 years ago

      In your opinion, will this fix be temporary until something changes again? Or this a permanent fix?  Thansk. 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        2 years ago
        AVP wrote:

        ..., will this fix be temporary until something changes again? Or this a permanent fix?  ... 

        Hi AVP,

        This form of link representation isn't something new, so it's not a fix. You can represent in such a way any Dropbox link (or least most of them). About are there any chance this to be stopped... Good question, but for sure I cannot say (recently many things changed without notice in advance). It seems that some link "recipients" (third party apps) have some bugs in links interpretation, better those bugs to be fixed.

        Let's hope this won't be suspended, but who knows...

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!