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MartaSz's avatar
MartaSz
Explorer | Level 3
2 years ago

camera upload didn't upload some photos

Hi, 

My camera uploads on Android Samsung device didn't work, so I followed thsee troubleshooting steps https://help.dropbox.com/create-upload/upload-not-working-in-background#:~:text=%E2%80%9CLost%20permissions%E2%80%9D,Dropbox%20from%20uploading%20new%20media.

 

Now, the new photos are being uploaded but the photos from last week not. How can I get those other photos to be uploaded too? I have the option to upload all photos (not only new ones) ticked in. 

 

Thanks for your help,

Marta

Android OS
Camera uploads
Mobile
Mobile App
Sync and upload
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi MartaSz, thanks for bringing this to our attention.

     

    What types of photos are the ones not being uploaded? 

     

    Are they normal images, do they have any filters on them, or anything else special?

     

    This will help me to assist further!

    • MartaSz's avatar
      MartaSz
      Explorer | Level 3
      2 years ago

      These are regular photos that I take with my phone camera. After coming back from holidays I've noticed that camera uploads stopped working. So I have followed the troubleshooting steps, and the camer uploads now works properly however those old photos were never uploaded. 

      Hope you can help me find a solution. 

      thanks,

      M

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you clarify if you tried uninstalling the app, rebooting the device, and re-installing it to see if this helps?

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