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Forum Discussion

iviansur's avatar
iviansur
Explorer | Level 4
2 months ago

Why am I getting the 'user wants to join your Dropbox team' emails?

Hi! We started getting these [Removed as per Community Guidelines] emails whenever someone tried accessing our shared files through shared links. Please explain why it happens and how to stop getting...
Notifications
Shared Links
Sync and upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

That would be helpful, since read-only links shouldn't have the option to join. 

 

Another thing to check would be if the shared links contain an rlkey in them.

iviansur's avatar
iviansur
Explorer | Level 4
2 months ago

Jay, all links contain rlkey. Some are read-only, while others have the 'can edit' setting. I suspect that the editable links are causing the issue. I’m unsure what those attempting to access the shared links are pressing that triggers this behavior.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    With the shared links that have edit rights, there is a button users can click to add the file or folder to their own Dropbox account, which would then send the 'request access' emails you've been receiving.

    • iviansur's avatar
      iviansur
      Explorer | Level 4
      2 months ago

      Thank you Jay. Is there a way to turn off such notifications in settings? Maybe allow notifications only if someone is deliberately invited to a shared folder to collaborate? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        The notifications that you can enable or disable are visible on this page. There isn't any option to change these kinds of notifications sent to your email.

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