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iviansur's avatar
iviansur
Explorer | Level 4
2 months ago

Why am I getting the 'user wants to join your Dropbox team' emails?

Hi! We started getting these [Removed as per Community Guidelines] emails whenever someone tried accessing our shared files through shared links. Please explain why it happens and how to stop getting...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi iviansur, thanks for bringing this to our attention.

 

It's possible that you might have had this change occur on your shared links, which could result in this behavior.

 

Are the people accessing the links users who accessed it previously, or new users entirely?

 

This will help me to assist further!

iviansur's avatar
iviansur
Explorer | Level 4
2 months ago

Hi Jay. Thanks for your prompt response! From the information I can track, it's a mix of both, but primarily new users. I also suspect that links generated by certain team members are triggering this behavior, though I'm not sure how to verify and confirm that.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Do the shared links have edit access or read-only access enabled?

    • iviansur's avatar
      iviansur
      Explorer | Level 4
      2 months ago

      I can only check this through the Activity menu in the admin console. Those who requested (whether intentionally or not) to be added to the team accessed links with viewer and editor access levels. I can investigate internally with the team if you need more specific details.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        That would be helpful, since read-only links shouldn't have the option to join. 

         

        Another thing to check would be if the shared links contain an rlkey in them.

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