Uploads on macOS Ventura are suddenly too slow

[Antonis_Pet]

I'm running the latest version of macOS Ventura (13.7) on a 2017 iMac. Everything was perfect until recently, when the Dropbox upload got too slow. I have done all the necessary checks, including disabling my VPN, but I have not seen any improvement. Could anybody help? 

[Hannah]

Thanks for bringing this to our attention, @Antonis_Pet.

Can you clarify if you're seeing this issue on our website or our desktop app?

If it's the desktop app, can you also check if the bandwidth that the Dropbox app uses is limited?

Let me know what you find.

[Antonis_Pet]

The app. I've checked the bandwidth; it's unlimited. 

[Hannah]

Thanks for the clarification, Antonis.

Can you please hover over the Dropbox icon in your menu bar and let me know what the sync status and app version is?

[Antonis_Pet]

"Syncing" (constantly like that for days now)

[Hannah]

Hmm, can you try these steps as well, to make sure that Dropbox has full disk access?

[Antonis_Pet]

I have checked. It does. 

[Hannah]

Thanks for checking, Antonis.

Can you try the rest of the troubleshooting steps in the article as well, in case anything else helps?

Also, how many files do you currently have in your Dropbox folder?

And did you notice if there was some kind of update on Dropbox or on your computer before this started happening?

[Antonis_Pet]

I have performed all the troubleshooting steps to no avail.

I recently updated to Ventura 13.7, the latest OS I can install on my oldish Mac (2017).

My Dropbox is quite sizeable; it contains 2TB worth of data. But I have had it for years; it's not new. 

[Nancy]

Hi from me too, @Antonis_Pet! When saying that the app is syncing, does it report a specific amount of files that are currently being synced? 

I’d also like you to clarify the app’s version.