We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Hari30's avatar
Hari30
New member | Level 2
2 years ago

Unable to share folder "You need the new app to continue" message appears.

Hello,

I want to share my folder with someone who does not have a Dropbox account.
When clicking on the link, the page reads:
"You need the new app to continue"
If i scroll through the page there is no option to continue to the website.

The folder is set to ‘view only’

Please can someone help.
Thank you

Error Messages
Errors
Share
Shared Folders
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Can you post a screenshot of the error?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!