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DB_IG's avatar
DB_IG
Helpful | Level 6
2 years ago

There was a problem completing this request on https://www.dropbox.com/share/links

Hi,   I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the pa...
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  • DB_IG's avatar
    DB_IG
    2 years ago

    I can confirm that this has now been resolved offline.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, DB_IG, thanks for posting here! 

 

Do you notice this behavior on a specific browser, and if so which one? If you try to access the page on a different browser, or incognito mode do you notice an improvement? 

 

Do you have a few screenshots, in order for us to have a visual too? 

 

Keep us posted!

DB_IG's avatar
DB_IG
Helpful | Level 6
2 years ago

Hi, I noticed the behavior on Firefox (private browsing), but it persists even on Chromium (regular). I am attaching a screenshot showcasing the URL, error message, as well as the 16 requests to list_shared_links, of which the last one is a 429 as mentioned in the original post.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey DB_IG, sorry to jump in, but just to check, are you seeing the same thing, when you're connected to a different network?

    • DB_IG's avatar
      DB_IG
      Helpful | Level 6
      2 years ago

      Hi, yes, this happens on other networks too. This is because the Dropbox website itself is generating too many (and unneeded) requests to list_shared_links in a short period of time, hence causing the 429 with an error message of too_many_requests. This is unfortunately not a configuration issue on my side, but a bug that a Dropbox engineer would need to fix for https://www.dropbox.com/share/links.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, DB_IG.

         

        Can you also make sure to clear your browser's cache and to make sure that you have the latest version of Firefox installed (115.0.3)? 

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