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djaffee's avatar
djaffee
Explorer | Level 3
12 months ago

There are no folders in Save to Folder in Signature

I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no ...
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Big Oppi's avatar
Big Oppi
New member | Level 2

What was the solution here? I am encountering the same issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @frenchfoxdesign, would you mind sharing your ticket number with us, so we can take locate it through our system as well?

  • frenchfoxdesign's avatar
    frenchfoxdesign
    Explorer | Level 4
    3 months ago

    Sure thing Hannah, it's Ticket #24171222 

     

    Big Oppi, there currently isn't a solution as the DropBox engineering team is currently looking into the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for that, @frenchfoxdesign!

     

    Hopefully, the team will have an update for us really soon!

  • BusterHorses's avatar
    BusterHorses
    New member | Level 2
    3 months ago

    I am having the same issue - it occurs on the my laptop and on my mobile phone - both are using google chrome browswers seems to work on an iphone?

  • BusterHorses's avatar
    BusterHorses
    New member | Level 2
    3 months ago

    hey my assitant fixed this - by setting a default folder to save to - seems to work on all browsers now!

     

  • frenchfoxdesign's avatar
    frenchfoxdesign
    Explorer | Level 4
    3 months ago

    I tried setting a default folder via Chrome and it wouldn't even let me do that!

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