There are no folders in Save to Folder in Signature

[djaffee]

I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no folders available under Choose default either. Is there another setting that needs to be enabled?

 

[Nancy]

No problem, @djaffee! Please reply back to my email, when you get the chance.

[BRoberson2257]

I'm having the same exact issue, was support able to provide a resolution for this?

[djaffee]

A ticket was opened and they are working on it. No resolution yet. I would suggest you open a help ticket so they have more information on the issue from other users.

[Feonafe]

I am having the same issue. Was this resolved?

[Walter]

Hey @Feonafe - sorry to hear about this.

Did you try getting in contact with our support team directly perhaps?

[frenchfoxdesign]

I am also encountering this same issue.

[Walter]

In that case, I'd recommend getting in touch with our support team as they'll be able to assist further with account specific information @frenchfoxdesign 

Let us know of any updates!

[frenchfoxdesign]

For those in this channel experiencing this issue I chatted with the DropBox support team and their engineers are aware of the issue and are working on a fix.

[Big Oppi]

What was the solution here? I am encountering the same issue.

[Hannah]

Hey @frenchfoxdesign, would you mind sharing your ticket number with us, so we can take locate it through our system as well?