Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

[ProfCJJ]

Hi

I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.

Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and folders in question are not being used by me and are not open. 

I am stuck - I need my files to synchronise so that I can get back to work - any help please?

I am on a MacBook Air M2 2023 running Ventura 13.6.3 - I have Dropbox Personal with 2TB of space of which in 1TB is used.

Thanks

Christopher

[Megan]

Hey @marietararealtor, you mentioned that your syncing status was showing 2,282 files syncing. 

Is the number going down, or is it stuck like that? 

[marietararealtor]

Hi Megan,

Stuck like that. 

[Megan]

Hey @marietararealtor, it seems we have a new stable build out at the moment. 

Would you mind installing it from here? 

Also, would you mind following these steps, in order to fix the permissions and/or hardlinks of your files?