Suspended public links

[dejanDB]

Hello,

i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic.

I read all about it at "https://help.dropbox.com/share/banned-links" and that links should be disabled for 24 hours. In e-mail was saying, that if this was my first suspension, i can remove by clicking "link". Nothing happend, some warning, at it's an error, contact help support.

So i waited and then tried again in day or so. After that (3 days later 8.1.2023) i got another same e-mail for suspension. Since then and till now i didn't do anything else, then removed some files from dropbox. How can i solve this suspension or can i see anywhere till when suspension lasts ?

[DavidGilad]

Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?

[Megan]

Hey @DavidGilad, thanks for letting us know about this! 

Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email. 

Let me know! 

[scanner]

Today I received the same message (copied and pasted below). It's the first time I have ever received a message like this. The strange thing is that the usage noted in the message is different from my actual usage. Is it legitimate?

This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic.

Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate.

Upgrade your Dropbox!

For more information on suspended links, please visit the Help Center. Your current account bandwidth limit is 20.00 GB and your current usage is 29.72 GB. If this is your first suspension, you may remove the suspension by clicking this link otherwise please visit the Help Center.

Happy Dropboxing!
- The Dropbox Team

[Walter]

Hey @scanner -it sounds like your shared links were banned. 

Note that the bandwidth/traffic your shared links generate is not to be confused with your account's quota.

Also, note that all the legitimate emails would come from an official Dropbox domain.

I hope this helps!

[scanner]

Good to know. Thanks for your help!