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bryangwin's avatar
bryangwin
Explorer | Level 4
2 years ago

Stuck on Indexing and Cannot access any files on mac

Hi,

I am having an issue where dropbox is stuck on indexing. I recently upgraded to the new version (mac) and I have had all sorts or problems since. I added my music library and it started syncing then seemed to stop. I left if for a couple days but nothing changed. I restarted my computer and it looked like it was syncing again (but no all files are in my dropbox) then it went to indexing. It looks like its indexing and gives a file count for a while then changes to "indexing..." with no file count and just sits there. In the mean time nothing I am putting in my dropbox folder shows up in my actual drop box so I cannot create links. I am a music composer and clients are waiting or material so I am hoping to get this resolved ASAP.  I have read through the forums and see others have this issue but no one seems to have found a solution. I have tried pausing and starting again as someone suggested that worked for them but when I do this it just gets frozen on "starting..." then when I restart my computer it seems to start indexing again but the file count goes back up.

Please advise.

Best,

Bryan

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey bryangwin, sorry to see you're having this issue.

     

    Which exact version of the Dropbox app do you currently have installed?

     

    You can hover over the Dropbox icon to see this info.

     

    Can you also quit the Dropbox app and then relaunch it from your applications folder, to see if that helps?

     

    Keep me posted.

    • bryangwin's avatar
      bryangwin
      Explorer | Level 4

      I get this error when I try to restart:

       

      Couldn't start Dropbox.

      This may be a temporary error. Please restart Dropbox.

      For more information, click the help button.

       

       

      but restarting it does not work

      perhaps a restart of the computer again.

    • bryangwin's avatar
      bryangwin
      Explorer | Level 4

      After restarting my computer I still get the same error and cannot open dropbox anymore.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here, Bryan.

         

        Do you see a blue hyperlink on the "couldn't start Dropbox" error, taking you to a .txt file with an error log?

         

        If so, can you send us a copy or a screenshot of the error log?

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