We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

SS47's avatar
SS47
Explorer | Level 3
4 months ago

Shared folder requests sent to Microsoft accounts don't work, why?

Hi, I share about 100 folders everyday to clients and have been doing this for several years.   Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work...
emails
Share
Shared Folders
Web
Website
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

SS47's avatar
SS47
Explorer | Level 3
4 months ago

Hi Jay, I have sent numerous requests but no one has contacted me 😞

Numerous hotmail emails still won't work. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    SS47 wrote:

    I have sent numerous requests but no one has contacted me

    What are your ticket numbers?

    • SS47's avatar
      SS47
      Explorer | Level 3
      4 months ago

      three ticket numbers.

      yesterday was this one unresolved  #24060832 

      raised two more today but can't find the numbers

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        4 months ago
        SS47 wrote:

        raised two more today but can't find the numbers

        Don't keep entering new tickets. It just moves you to the back of the line each time. One ticket is enough, and if it's not getting traction, post here with the ticket number and tag one of the Dropboxers, like Jay.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Are you signed into your Dropbox account when contacting the team?

     

    Do you have a ticket ID from the automated response in order to locate the ticket on our end?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!