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Forum Discussion

jsingh2024's avatar
jsingh2024
New member | Level 2
3 months ago

Receiving message : "Uploads paused" even though my connection is great.

I signed up for 15TB plan. I also have a 3 Gbps up/down internet speed. Internet connection is working perfectly fine however keep getting the "Uploads paused - Make sure your internet connection is stable" message. This is very annoying. 
Please advise

Thanks

Desktop
Sync
upload
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi jsingh2024 

     

    Thanks for reaching out to us.

     

    Let's start by checking if you can check online to your account via dropbox.com ?

     

    In order to help you with this would you be ok for us to contact you by the email linked to this account ? 

     

     

    • jsingh2024's avatar
      jsingh2024
      New member | Level 2
      3 months ago

      Hello, 

      Thanks for the prompt response. 

      You can contact me via email in regards to the issue.

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey jsingh2024, thanks for that.

         

        I just sent you an email, so we'll continue investigating there.

         

        Cheers!

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