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Forum Discussion

jsingh2024's avatar
jsingh2024
New member | Level 2
3 months ago

Receiving message : "Uploads paused" even though my connection is great.

I signed up for 15TB plan. I also have a 3 Gbps up/down internet speed. Internet connection is working perfectly fine however keep getting the "Uploads paused - Make sure your internet connection is ...
desktop
sync
upload
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi jsingh2024 

 

Thanks for reaching out to us.

 

Let's start by checking if you can check online to your account via dropbox.com ?

 

In order to help you with this would you be ok for us to contact you by the email linked to this account ? 

 

 

  • jsingh2024's avatar
    jsingh2024
    New member | Level 2
    3 months ago

    Hello, 

    Thanks for the prompt response. 

    You can contact me via email in regards to the issue.

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey jsingh2024, thanks for that.

       

      I just sent you an email, so we'll continue investigating there.

       

      Cheers!

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