Please help me stop an automated upload-process. It began after linking my new Laptop.

Hello,   

Yes ... although this email is about Storage Space, as you will see below; there are good reasons I will NOT upgrade yet! Why? Basically because, important issues about transparency and trust have been damaged!

 

1. My name is GraemeH.

2. I’ve had my 'BASIC account' for quite a while.

3. I was already planning to upgrade.

4. Now, before the problem arose, I only used 1.6GB of my 2.2 GB 'free data'.

5. Then recently linked my new Laptop to it.

6. But did NOT authorise photos or files to automatically upload!

7. I was shocked that my data suddenly 'maxed-out' at 2.3GB.

8. Yet, despite removing heaps of that un-authorised upload; the space I created kept being re-filled!

 

9. My 1st Search involved combing through Dropbox for instructions.

• The section, "How to delete Dropbox backup" seemed like it should fix everything.
• Item No -2 advises, "Click the Sync and backups tab."
• Yet, weird-though-it-seems, NO information – nor options exist there!
• Neither via my Laptop, nor my phone.
• I checked many times for several days.

10. Meanwhile, that uncertainty is made even worse, having discovered unsatisfactory facts, about a tiny facet of Dropbox's operations.

• The way it doesn’t make things easy, even for Clients with big Accounts!! (See Section 11.)
• From that (following) data you will see, why I won’t be railroaded into 'upgrading' - straight away
• Simply because it suits someone else’s priorities!
• Especially because I suspect, Dropbox may be utilising un-acknowledged, covert, or deceptive ways; to artificially ‘max-out’ people's data-limits!

11. Okay now ... for my 2nd Search, I explored "Community Answers", to find someone – in those archived Records – who had the same problem: but got it sorted out.

• There I found a guy who had exactly the same issue.
• For 3 days, he & one of your guys emailed each other. But it did NOT get sorted.
• Anyhow, he got really frustrated with all the time he already invested. So, after thanking his helper, said, he would immediately transfer his files out of Dropbox; and close his (big) account.
• He wanted a Company, with better support & greater transparency.
• He said he’d only used 5.69 GB of data – from his Account.
• Then suddenly, the rest of the 13.25 GB (of space he bought): filled up with photos & other files.
• Obviously, he would have felt indignant.
• Cos despite his reasonably big Account, Dropbox's lack of transparency & absence of easily accessible, straightforward self-help - is ridiculous!

12. As validation, I have that guy's name, I.D., and dates he got assistance from Community support.

 

13. Now … those circumstances the other guy was trapped by, a couple of years ago, still exist.

• Cos that’s what I’m now tangled up in!

14. Presumably lots of other people also leave Dropbox, reluctantly, for these same reasons:

• Absence of easy access to crucial information.
• Consequent lack-of-opportunity to sort out issues quickly - D.I.Y.
• The transparency - which they assure us about - is mythic rather than consistent!  (See the next dot-point!)
• In "10 tips for submitting your Dropbox ideas"– in a Sub-section entitled, "Be yourself" – it begins with this advice and self-perception:
• "Make yourself worthy of trust. We’re into transparency, honesty, and truth. ..."
• Such a pity! Cos obviously their insistence is NOT totally true!!

15. Anyhow, please help me to cancel that automated, uploading process. (Which would also help to RESTORE my confidence in Dropbox.)

 

16. Cos despite this extraordinarily time-wasting journey I'm still on; I continue to admire the simplicity and versatility of Dropbox.

 

From ... GraemeH.

My email:  [removed per Community Guidelines]