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Forum Discussion
Please help me stop an automated upload-process. It began after linking my new Laptop.
Hello,
Yes ... although this email is about Storage Space, as you will see below; there are good reasons I will NOT upgrade yet! Why? Basically because, important issues about transparency and t...
Nancy
Dropbox Staff
Dropbox StaffHi SpudupS1946-Dragon! Thanks for posting on our forum.
First of all, I’d like to thank you for all the feedback you’ve shared with us. It’s really appreciated, and I’ll make sure our team sees it, as well.
Now, as per the issue you’re facing, I’d like you to go to your Backups page here, and send me a screenshot of what you see there.
Since you mention that your photos are being automatically uploaded, I’d also like to check the possibility that camera uploads has been enabled on your computer. Please check these steps, and let me know if the feature is currently enabled.
If you face any issues along the way, I'll be happy to further help.
Hi Nancy,
First, here is the screen shot.
Second... I cannot find the "steps" you ask for.
On WindowsOn macOS
- Open your Dropbox desktop app preferences.
- Click Backups.
- Note: Click the dropdown next to Enable camera uploads for to switch between Photos only or Photos and videos. ...
(1) The information, "Enable camera uploads for to switch between ..." is NOT available.
(2) Nor is there a "dropdown next ..." to it!
(3) I believe I've got the current version of Dropbox.
(4) Actually, I've been finding 'discrepancies' of this sort, between (a) instructions & (b) what is actually there - when I proceed as directed: is extremely frustrating!
(5) Cos the waste of time involved has been enormous.
(5) So, hopefully the help you give from here on, will sort things out quickly.
Regards from GraemeH
P.S. Have I been doing something wrong? Cos this is the second time I got the following message. Yet when I review my email - nothing was changed.
- Hannah
Hey SpudupS1946-Dragon, thanks for the screenshot.
Based on that screenshot, it doesn't look like you have the backup feature enabled at all.
Can you let us know more about the files that you saw getting uploaded?
Also, if you take a look at your plan page here, what's the breakdown of your usage? Is your space taken up by backup files?
Hi Hannah,
1. Here is the information you asked for.
- Now … after I linked my new Laptop to Dropbox, the existing data I’d already used, went from 1.6GB to 2.3GB.
- I never used Dropbox to store photos!
- Heaps of photos transferred from the Laptop, but later some files and screenshots as well. Please take a look … cos this next screenshot confirms that.
- Having discovered that upload, I removed HEAPS of photos.
- The space available went down to 2.2GB.
- Then more photos – and some files – were uploaded; and it went back to 2.3GB
8. Sooo ... what happened?
9. How do we fix it?
1 0. And get back to my previous 1.6GB?
Cheers from GraemeH
- Jay
Hi SpudupS1946-Dragon, since you only have private files on your account, you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota.
Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to your account. Have you checked the events page to see where the new files were added from?
