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Forum Discussion
Please help me stop an automated upload-process. It began after linking my new Laptop.
Hello,
Yes ... although this email is about Storage Space, as you will see below; there are good reasons I will NOT upgrade yet! Why? Basically because, important issues about transparency and t...
Hi Nancy,
First, here is the screen shot.
Second... I cannot find the "steps" you ask for.
On WindowsOn macOS
- Open your Dropbox desktop app preferences.
- Click Backups.
- Note: Click the dropdown next to Enable camera uploads for to switch between Photos only or Photos and videos. ...
(1) The information, "Enable camera uploads for to switch between ..." is NOT available.
(2) Nor is there a "dropdown next ..." to it!
(3) I believe I've got the current version of Dropbox.
(4) Actually, I've been finding 'discrepancies' of this sort, between (a) instructions & (b) what is actually there - when I proceed as directed: is extremely frustrating!
(5) Cos the waste of time involved has been enormous.
(5) So, hopefully the help you give from here on, will sort things out quickly.
Regards from GraemeH
P.S. Have I been doing something wrong? Cos this is the second time I got the following message. Yet when I review my email - nothing was changed.
Hannah
Dropbox Staff
Dropbox StaffHey SpudupS1946-Dragon, thanks for the screenshot.
Based on that screenshot, it doesn't look like you have the backup feature enabled at all.
Can you let us know more about the files that you saw getting uploaded?
Also, if you take a look at your plan page here, what's the breakdown of your usage? Is your space taken up by backup files?
Hi Hannah,
1. Here is the information you asked for.
- Now … after I linked my new Laptop to Dropbox, the existing data I’d already used, went from 1.6GB to 2.3GB.
- I never used Dropbox to store photos!
- Heaps of photos transferred from the Laptop, but later some files and screenshots as well. Please take a look … cos this next screenshot confirms that.
- Having discovered that upload, I removed HEAPS of photos.
- The space available went down to 2.2GB.
- Then more photos – and some files – were uploaded; and it went back to 2.3GB
8. Sooo ... what happened?
9. How do we fix it?
1 0. And get back to my previous 1.6GB?
Cheers from GraemeH
- Jay
Hi SpudupS1946-Dragon, since you only have private files on your account, you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota.
Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to your account. Have you checked the events page to see where the new files were added from?
Hi Jay,
1. Following your advice, I clicked on “events page” (in your text) and scrolled down.
- Could not find info about “where the new files were added from?”
- While there, I counted 142 deletions I made, on 13/12/2023.
2.Then, in the “Search” window I typed “Where were the new files added from?”
- After clicking the “Search Icon”, nothing happened.
3. Next, I clicked on, “All events” and a drop-down window opened.
- None were active.
4. Now, the next 5 screen-shots (from Dropbox) is Stage -1, of addressing the following request by Jay. (Stage -2 completes that, by comparing 3 screen shots, from my Laptop: at Item Nos. 9 – 12 below!)
- He said, “you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota.” (Which is actually the difference between 1.6 - which I had already used; and the ' maxed out' 2.3 GB.)
- This series-of-five screen-shots clearly show that (a) heaps of photos were uploaded. And (b) they clearly trace across to my Laptop!
- Cos as you will see, the (i) images and (ii) File-names – of both sets are IDENTICAL!!
What we clearly see here is 5-sets of photos’.
5. This 2nd shot shows which set of (uploaded) photos I’m about to open.
6. Now I’ve selected the second photo - & also enlarged it – in the 2nd screenshot, below.
7. Obviously, this screen-shot is a photo, of miniature sculptures, arranged by the artist.
8. Hannah & Jay give different reasons for being skeptical, that any photos (or other files), were uploaded by Dropbox; from my Laptop. Jay suggested that …
- “Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to your account.”
- The answer is No, to both of your suggestions!!
- None of the photos or other files which (spontaneously) uploaded to Dropbox; are on my Tablet, nor phone! They only exist on my Laptop!!
- All those images were old photos – which I SCANNED to my Laptop!
- None were transferred to another machine!
9. What I’ll do now, is prove to you that those pictures …
- Are on my Laptop.
- Since they do NOT exist on another machine – this is where they came from!
- And the only system I have, that’s able to ‘auto-upload’ files: is Dropbox!
10. Okay, here is a screen-shot of photo-files (on my Laptop.) Notice the highlighted 'folder' …
- Has the same name, as in earlier screenshots; from inside Dropbox.
- “Z - Coburg West P.S - Mini-SCULPTURES - Gr 4 Coburg West”
11. This time please notice “I’ve selected the second photo” once again. (See No. 6 above!)
12. Here is the same photo …
- Obtained direct from photo-files on my Laptop.
- This photo and File-name are the same: as those you already saw in (See No. 6 & 7 above!)
13. Okay … I could provide the same evidence, for hundreds of other photos!
- Cos the originals of all photos (spontaneously) uploaded to Dropbox, actually
- Exist on my Laptop: and only there!
14. FINALLY … I request that from here on – until fully resolved; my Case be handled by someone, with the Seniority required to …
- Sort out this mess.
- Take responsibility for awkwardness itemised below.
- Before emailing Dropbox, I spent heaps of time researching the problem.
- That was made far worse by Dropbox’s, totally in-adequate printed directions: about cancelling automated uploads. (See ‘Item No. 9 from my 1st email.
- Even directions – and suggestions made by Hannah and especially Jay, may have been procedurally correct. But did those clarify anything at all, for you?
- My 1st email to Dropbox’s “Community assistance” gave a clear overview (in Item Nos.9 & 11). I showed that suitable, clear ‘diagnostic, & trouble-shooting strategies’ were not provided by Dropbox.
- Yet vivid evidence I obtained from the Community assistance ‘Archive’ (see Item No. 11) makes it clear; I’m certainly not the first person to be messed-about, like this!!!
- Which is why my initial contact, was careful to be very clear.
- For I hoped, targeted attention would be given right from the start!
Therefore, as well as cancelling the ‘auto-upload function’ for me; I ask you to consider …
- A meaningful explanation of what caused the problem.
- Plus suitable redress – for the cumulative & enormous nuisance caused: by each of the above contributing factors.
Regards from GraemeH
