We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Please don't block me from generating a link for a file that hasn't finished uploading
A new "feature" has been implemented where if I drop a new file in a DB folder, and then go to click on "Copy Dropbox Link", it simply won't perform the task until the file has finished uploading.
...
Hi everyone. We recently discovered a bug that caused this to break. It is now fixed. If you continue to have trouble copying a link to a file that is uploading/syncing please let us know.
It will be especially helpful if you can also tell us:
* What version of Dropbox you're using: Dropbox Windows, Mac, or Web
* The steps you're using to copy the link (e.g. right click, then choose "Copy Dropbox Link" )
EDIT: Apologies, I read these posts out of order and saw terra1983 had recent success with Pre-Sync Copying. 131.4.3968 has returned the functionality for me, and there's no pause! This is great news. THANK YOU DROPBOX
---
Yes - major thanks to terra1983 who is documenting (very cohesively) the exact frustrations I've had dealing with Dropbox support. The lowly chat support says that this functionality never existed, when I have full documentation I've laid out (including the "file is still uploading" screen) proving otherwise.
In July, Iliana - an Advanced Support Specialist - was the first person who was actually helpful and agreed that this was a broken feature. She documented the history and said:
"The copy link was not discontinued -- this is definitely a bug. It was a feature that was discontinued years ago, but it was revived per customer request. The history I could find on this shows that links would be created while the file was being uploaded, but if the upload took more than 20-30 minutes, it would stop. Sorry for any miscommunication on the forum threads. We have spoke to the team that released that incorrect information about discontinuing. The engineers have done some work that should be fixing this issue, I just haven't confirmed which version the fix will be in. Tomorrow, the new desktop version 127 should go out. We will want to check if the fixes made the cut tonight/tomorrow. If it's not in v127, it should be in v128. I will check on it again around this time tomorrow. "
She stuck with the ticket until it was ACTUALLY resolved and working again - albeit with the 15 second delay - in Version v127.4.4265 which I downloaded on 7/20/21.
Since then, I guess about a week ago, I went to copy a link and never got the confirmation popup. This indicated to me that this functionality is, once again, broken. I am currently on v130.4.4978 and am still experiencing this issue.
If Pre-Sync Copying starts working for someone, if they could please let me know which version they're on so I can attempt to update and reclaim my life - it would be VERY much appreciated.
