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Forum Discussion
Dropbox never finishes syncing - Windows 190.4.6383
I had used Dropbox for limited files because I didn't have enough storage and was using OneDrive to manage some online sharing to my phone but I hated it so paid to get more storage, dumped OneDrive, and did some cleanup on my PC before copying everything to Dropbox. In the midst of all this Dropbox was no longer able to sync my files, most notably camera pic uploads. It can still synch some things, but everything I do to try to find out what is stuck ends up with even more files in the queue. It started at a couple hundred, then 500, then 1000, now at 28,552 files with nothing ever accomplished. I am having problems trying to print (except for immediately after reboot) files stored on Dropbox. We've deleted and reinstalled, played with the sync folders (which caused the biggest explosion in pending files).
Is there anywhere I can see a list of what files it's stuck on so maybe I can delete them so things can proceed correctly?
I am not technical, but my husband is so I'll use him to interpret any suggestions!
Suggestions much appreciated!
Marlene
Thank you. I got an email back from a ticket I opened:
"Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity."It took about 20 hours because I'd racked up 28,000 files to sync but it is done!
Thank you Dropbox for replying so promptly to my problem!
- Jay
Dropbox Staff
Hi BadlandsMarlene, thanks for bringing this to our attention.
You can check the files in the Dropbox folder, to see if there are any files with a syncing icon on them.
These would be the files that aren't fully up to date yet and could be causing issues with the syncing.
If you need any further assistance, please let me know!
Thank you. I got an email back from a ticket I opened:
"Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity."It took about 20 hours because I'd racked up 28,000 files to sync but it is done!
Thank you Dropbox for replying so promptly to my problem!
- Jay
Thanks for the update, I'm glad to hear you were able to resolve your issue.
Enjoy your week!
