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CKipshoven's avatar
CKipshoven
Explorer | Level 3
9 months ago

No synching from Finder (Mac) To Dropbox online or app

Hi guys   I hope you can help me out. I have two Dropbox Accounts, one from work and one private. I have both accounts synched to my mac, so I can access both accounts from my Mac through the Find...
Desktop
desktop app
Dropbox Basic
Mobile
Mobile App
Syncing
Web
  • Jay's avatar
    Jay
    9 months ago

    Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi CKipshoven, thanks for messaging the Community.

 

Is the personal account signed into those other devices, in addition to the work one?

 

What happens if you edit a file from the other device instead of the computer?

 

This will help me to assist further!

CKipshoven's avatar
CKipshoven
Explorer | Level 3
9 months ago

Hi Jay 🙂

- Is the personal account signed into those other devices, in addition to the work one?

I am not sure: I can switch between private and work account on my phone ( dropbox app), on the web and in the Finder.

But: If I click on the little dropbox Icon on my mac (in the menu bar) it says, that my private account is not signed in (c.kipshoven account "abgemeldet" - see screenshot). When I want to sign it in there, it doesnt work. 

 

- What happens if you edit a file from the other device instead of the computer?

I tried uploading a picture from my mobile to both my dropbox accounts. Uploading to my work account was easy - it shows on all devices.

Uploading to my private account didnt go well: The pic only shows on my mobile, where I did the actual upload. It doesnt show on the web or on my mac (finder).

 

I get the feeling, something is wrong with my private account...

 

Thanks for helping!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I've edited the image to remove the names and email addresses. 

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • CKipshoven's avatar
      CKipshoven
      Explorer | Level 3
      9 months ago

      Nope - I am not sure, but it might be, that the syncing stopped when I got my new computer. I installed everything and in regards to when my last items where sync on the private account, it must have been around that time. Could that be a problem?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.

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