You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ryofurue's avatar
ryofurue
Helpful | Level 5
4 months ago

My app has been stuck at syncing, & the number of files doesn't decrease.

I updated to macOS 14.6 yesterday or the day before yesterday. I'm not sure if the problem is related or not, but Dropbox is stuck at "Syncing 17 files".  The number "17" doesn't decrease for hours. I've already restarted the machine and restarted the Dropbox app after the machine is up. I've also confirmed that

 

 

  1. The network works. (I can install apps; I can write in this Dropbox forum; etc).
  2. Dropbox has full disk access in macOS's "System Settings".
  3. When I update a text file in my local Dropbox folder, the online version on www.dropbox.com is updated, too.

 

What else should I check or do?

 

I've looked at the Dropbox help page:

https://help.dropbox.com/sync/files-not-syncing

There is a section title "Dropbox is stuck syncing forever, waiting to sync, or not starting", which didn't help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi ryofurue, let's jump right into this!

     

    Could you let me know the app's exact status and version as shown in your system tray/menu bar?

     

    Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

     

    Also, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?

     

    Keep me posted!

    • ryofurue's avatar
      ryofurue
      Helpful | Level 5

      Could you let me know the app's exact status and version as shown in your system tray/menu bar?

       

      I'm not sure what exactly I should do, but when I hovered my mouse pointer over the Dropbox icon in the menu bar, I see this:

       

          204.4.5420

          Downloading 17 files...

       

      Is this the information you are looking for?

       

      Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

       

      No.  All I see is

       

          Personal

          No issues

       

      > Also, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?

       

      I'm aware that invalid characters can be the cause, but *I don't know which files I should look at.*

       

      Which are the 17 files that Dropbox are trying to download?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey ryofurue - thanks for the additional information.

         

        Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!