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Forum Discussion
My app has been stuck at syncing, & the number of files doesn't decrease.
I updated to macOS 14.6 yesterday or the day before yesterday. I'm not sure if the problem is related or not, but Dropbox is stuck at "Syncing 17 files". The number "17" doesn't decrease for hours. ...
Hey ryofurue - thanks for the additional information.
Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?
> Could you let me know the app's exact status and version as shown in your system tray/menu bar?
I'm not sure what exactly I should do, but when I hovered my mouse pointer over the Dropbox icon in the menu bar, I see this:
204.4.5420
Downloading 17 files...
Is this the information you are looking for?
> Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?
No. All I see is
Personal
No issues
> Also, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?
I'm aware that invalid characters can be the cause, but *I don't know which files I should look at.*
Which are the 17 files that Dropbox are trying to download?
Walter
Dropbox Staff
Dropbox StaffHey ryofurue - thanks for the additional information.
Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?
