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Forum Discussion
My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way
A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in the taskbar remained grey and the updating would continue on without end. I thought the problem was with upgrading so I ended that trial.
After that my regular dropbox account also experienced the same issue. I found out how to run and advanced reinstallation from other pages in the forum. Advacned reinstall would work for a while. The dropbox account would log in and sync the files and everything would seem normal. But if I restart my laptop usually the issue returns. So I have to run and advanced reinstall again.
There is a dropbox app in a desktop computer at work and it shows a folder with my name which I didn't create or even when I tried deleting it it comes back. The work network does have dropbox installed and when we log on with our accounts our personal files sync into that account. But I can't explain why there is a folder that I didn't create or why it comes back when I delete it. I don't know whether these two issues are related.
Is there a away for some advacned technical support personnel can look into the status of my account and help me solve these problems for good?
Thank You
Rubaiyat
- Walter
Dropbox Staff
Hi Rubaiyat Yameen; thanks for joining our Community!
Just to make sure we're on the same page, could you send me a screenshot of the app's exact status as shown in your system tray/menu bar?
Have you tried unlinking and relinking your account through the app's preferences by any chance?
As for the folder that keeps coming back, could you take a look at the version history of a file inside of it to see which device, 3rd party app or user is adding it back to your account?
Let me know what you find!
Dear Walter
Thank you for your response. After I had posted this message, I ran an advanced reinstall. After that Dropbox was working fine. Here are the screenshots from then:
However, once I restarted the laptop, this is what happened:
As for unlinking, this device had a different name before, which I unlinked after I saw your message. I didn't unlink and relink all the devices.
The folder that keeps came back is named "Rubaiyat Yameen" and in it is another folder named "Rubaiyat Yameen (Conflict)" and in it is another folder named "Rubaiyat Yameen (Conflict)". In there is a file, whole version history I checked. That file was added by my office computer.
I hope this helps. I am looking for a permanent solution to this problem. Hope you can help. I took some time because I had to demonstrate to you what happens when I restart and the problem arises. As you can guess, in this state when I go to preferences, it shows "This computer isn't linked to an account." So I can't unlink the dropbox from preferences now.
Rubaiyat
Rubaiyat Yameen
- Walter
Thanks for the update on this one Rubaiyat Yameen.
Could you try an advanced re-install and let me know if you still get the same results?
