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Forum Discussion
My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way
A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in...
Walter
Dropbox Staff
Dropbox StaffHi Rubaiyat Yameen; thanks for joining our Community!
Just to make sure we're on the same page, could you send me a screenshot of the app's exact status as shown in your system tray/menu bar?
Have you tried unlinking and relinking your account through the app's preferences by any chance?
As for the folder that keeps coming back, could you take a look at the version history of a file inside of it to see which device, 3rd party app or user is adding it back to your account?
Let me know what you find!
Dear Walter
Thank you for your response. After I had posted this message, I ran an advanced reinstall. After that Dropbox was working fine. Here are the screenshots from then:
However, once I restarted the laptop, this is what happened:
As for unlinking, this device had a different name before, which I unlinked after I saw your message. I didn't unlink and relink all the devices.
The folder that keeps came back is named "Rubaiyat Yameen" and in it is another folder named "Rubaiyat Yameen (Conflict)" and in it is another folder named "Rubaiyat Yameen (Conflict)". In there is a file, whole version history I checked. That file was added by my office computer.
I hope this helps. I am looking for a permanent solution to this problem. Hope you can help. I took some time because I had to demonstrate to you what happens when I restart and the problem arises. As you can guess, in this state when I go to preferences, it shows "This computer isn't linked to an account." So I can't unlink the dropbox from preferences now.
Rubaiyat
Rubaiyat Yameen
- Walter
Thanks for the update on this one Rubaiyat Yameen.
Could you try an advanced re-install and let me know if you still get the same results?
Dear Walter
I did an advanced re-install. Same problem. It worked fined until I needed to restart my laptop. After restarting, dropbox wouldn't connect to the account.
Rubaiyat
Hi Rubaiyat, same problem here, it feels like the Business account is the problem. My issue:
Working on Mac OS Big Sur 11.1 on MacBook Air and MacBook Pro.
> I had Dropbox desktop installed on my MacBook Air when I change from DB Pro to DB Business. Transition worked fine, no sync issues.
> I installed Dropbox desktop on my MacBook Pro and here the problems started. The sync shows approx 150.000 files to be synchronized, and then the app crashes. I tried to select the folders to be sync (this option worked once only), same problem. I chose the all-online option, same problem. I followed all the steps to desinstall DB, for an adavanced install, same problem. I re-installed the system on my MacBook Pro, same issue, even with advanced install. DB service takes aaaaalllll its time to respond and solve the issue, since a week I cannot work with my MacBook Pro, all work files are in the hands of DB (bad idea, maybe? I trusted them so far...)
All the best,
Dirk
