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Explorer | Level 4

2 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

Also why no Backup label?

Mac 13.4.1 Ventura

Latest Dropbox

28 Replies

Jay
Dropbox Staff
2 years ago
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Hi charibancho, thanks for bringing this to our attention.

How long did you give the computer time to complete the migration for the Dropbox Backup feature?

It can take time to move the specified folders into the Dropbox folder to back them up.

This will help me to assist further!
- aid11
  Explorer | Level 3
  2 years ago
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  I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder
  - Hannah
    Dropbox Staff
    2 years ago
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    Hey aid11, sorry to hear about this.
    
    If you check to your backups page online, what do you see?
Walter
Dropbox Staff
2 years ago
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Hey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it.
- jwnicholsdds
  Explorer | Level 3
  2 years ago
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  Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.
  - Hannah
    Dropbox Staff
    2 years ago
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    Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.
MrMoo
New member | Level 1
4 months ago
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I have the same problem about a year after the others in this thread have posted. Opened a support ticket.

Is anything being done to fix this?
I just started a trial mostly for the backup feature and it is disconcerting that it is not working right out of the gate.

Will await for a response but if this isn't solved in the next week I will cancel my trial and move to Google Drive.
- Nancy
  Dropbox Staff
  4 months ago
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  Hey MrMoo, I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?
  - Barbadori
    New member | Level 1
    7 days ago
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    Hi, i find myself having the same problem, left it synching overnight and is still stuck on 0% saying that is uploading 2 files and it's gonna take a second. Checked firewall, restarted but still nothing happening. Please help.

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I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

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I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

Also why no Backup label?

Mac 13.4.1 Ventura

Latest Dropbox

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Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.","moderationData":{"__ref":"ModerationData:moderation_data:704399"},"body":"

Hi charibancho, thanks for bringing this to our attention.

How long did you give the computer time to complete the migration for the Dropbox Backup feature?

It can take time to move the specified folders into the Dropbox folder to back them up.

This will help me to assist further!

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I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

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Hey aid11, sorry to hear about this.

If you check to your backups page online, what do you see?

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Hey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it.

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Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

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Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

I have the same problem about a year after the others in this thread have posted. Opened a support ticket.

Is anything being done to fix this?

I just started a trial mostly for the backup feature and it is disconcerting that it is not working right out of the gate.

Will await for a response but if this isn't solved in the next week I will cancel my trial and move to Google Drive.

Hey MrMoo, I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?

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Hi, i find myself having the same problem, left it synching overnight and is still stuck on 0% saying that is uploading 2 files and it's gonna take a second. Checked firewall, restarted but still nothing happening. Please help.

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