You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mary I., thanks for bringing this to our attention.

     

    What OS and Dropbox version are you currently running on your machine?

     

    Have you already been in contact with the support team regarding this matter?

     

    This will help me to assist further!

    • Mary I.'s avatar
      Mary I.
      Explorer | Level 4
      2 years ago

      Hi, yes I have been in touch with support via chat, 

       

      running v182.4627

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Mary I. wrote:
    Indexing stuck in the same number of files for days

    Are those files in use, or otherwise locked by another process? If so, Dropbox won't be able to index them.

    • Mary I.'s avatar
      Mary I.
      Explorer | Level 4
      2 years ago

      all files are in use and they are accessible on my other computer and online but not in my laptop - have tried everything so getting desperate as this is my main travelling machine..

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Mary I., sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?

         

        If it does, please send us a screenshot so that we can have a visual too. 

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