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Forum Discussion

Mary I.'s avatar
Mary I.
Explorer | Level 4
2 years ago

Indexing stuck in the same number of files for days

I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync   and paused sync and resumed, restarted reinstalled - same num...
desktop
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Mary I. wrote:
Indexing stuck in the same number of files for days

Are those files in use, or otherwise locked by another process? If so, Dropbox won't be able to index them.

  • Mary I.'s avatar
    Mary I.
    Explorer | Level 4
    2 years ago

    all files are in use and they are accessible on my other computer and online but not in my laptop - have tried everything so getting desperate as this is my main travelling machine..

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Mary I., sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?

       

      If it does, please send us a screenshot so that we can have a visual too. 

      • Mary I.'s avatar
        Mary I.
        Explorer | Level 4
        2 years ago

        I also tried this and fixing permission by now, still stuck in indexing same amount of files!

         

        In all honesty I have now spent so much time on this I want to give up- I just paid for an updated Dropbox annual plan though so trying...

         

         

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