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blindbat84's avatar
blindbat84
Explorer | Level 3
2 years ago

I've been banned from sharing links. What can I do?

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey blindbat84, sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally since you've been having this issue for some time now?

     

    Thanks!

    • blindbat84's avatar
      blindbat84
      Explorer | Level 3

      Yes, please, absolutely! I would sincerely love a resolution to this situation.

       

      Thank you so much.

    • jacqueakhan's avatar
      jacqueakhan
      Explorer | Level 3
      Could you please help me with this issue as well? I have a shared folder that the members practice music with and several members can no longer receive updates and as one of the admins I am also unable to add new members.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey jacqueakhan, sorry to hear about this.

         

        I just sent you an email, so we'll continue there.

    • projectjse's avatar
      projectjse
      New member | Level 2

      Same here, trying to share a folder and it says i have been banned. No communication as to what i could have possibly done... Please assist. Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey projectjse - sorry to hear about this.

         

        May we reach out via email to the email address that's linked to your profile here, on our Community to have a further look internally?

  • Aljmzawi's avatar
    Aljmzawi
    New member | Level 2

    Same here,

    Could you please help me with this issue as well?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Aljmzawi, let's see what we can find together on this!

       

      Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

       

      Have you recently shared a link which could have been downloaded many times, or a large file? Have you received any emails from us, informing you about the next steps, in order to remedy this? 

       

      This will help me to assist further!

  • oleg2bb's avatar
    oleg2bb
    New member | Level 2

    I have the same problem, no hosting, no large amount of transfer, used at home, can you help me please?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hi there oleg2bb - would it be OK if I sent you an email to have a further look internally? 

  • DavidGilad's avatar
    DavidGilad
    Explorer | Level 4

    I just had this happen. I received an email this morning saying my links were suspended for excessive bandwidth use. The email contains a link to upgrade your subscription so you could get more bandwidth. What it doesn't include, however, is the caveat that if you upgrade, your links will not be automatically restored. I found this out the hard way after I spent an extra $42 to upgrade my subscription, only for my links to remain suspended. After emailing support, I was told that upgrading does not remove the suspension - your links will remain suspended until the suspension time expires.

    I know that the suspension email Dropbox sends doesn't directly state that links are restored immediately after upgrading, but omitting the fact that they're not from this email just seems like deception by omission, especially when you include a direct link to upgrade the subscription, and consider that link suspensions are frustrating enough that subscribers will do whatever they can to remove it.

    I just wanted to submit this as a little PSA for anyone who might encounter this problem. This is incredibly frustrating and is making me want to move to a different platform. I've given Dropbox too much of my money to be having these problems.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to see you're experiencing this issue, anonymous.

         

        How long has it been since you were not able to share files/links?

         

        If this is your first ban, keep in mind that it will last 24 hours; after that your sharing ability should resume.

    • Laureline's avatar
      Laureline
      Icon for Community Manager rankCommunity Manager

      Hey anonymous, 


      As a paid customer, you absolutely have access to email support. 
      The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!


      Let us have a look and we'll get back to you as soon as possible over email. 

  • jzurim's avatar
    jzurim
    Explorer | Level 3

    I have the same problem.
    Could you help me  ?¿
    Reagards

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey jzurim - sorry to hear about this.

       

      Would it be OK if we reached out via email to have a  further look internally? 

      • jzurim's avatar
        jzurim
        Explorer | Level 3

        Yes. of course. But the issue is that:    

         

        Regards

  • Utute's avatar
    Utute
    Explorer | Level 3
    I have been banned from creating sharing links which is the main reason I use Dropbox. It states that you’ve interrupted my sharing activity as it files may contain phishing content but this isn’t the case.
  • stoeszt's avatar
    stoeszt
    New member | Level 2

    I also have this problem. I realized that I shared a link with a large amount of files. I already removed the link from sharing. Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      stoeszt wrote:

      Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.


      Bans will automatically remove, usually, after 24 hours for a first ban, however, each one gets longer. There is no way around this unless you pay to upgrade (and if you have upgraded already its just a wait it out I'm afraid)

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So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

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So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

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I've been banned from sharing links. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:712727"},"body":"

Hey blindbat84, sorry to hear you're having issues with this.

\n

 

\n

May we reach out via email to have a further look internally since you've been having this issue for some time now?

\n

 

\n

Thanks!

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Yes, please, absolutely! I would sincerely love a resolution to this situation.

 

Thank you so much.

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Sure thing blindbat84 - you've got \":envelope:\" 

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:741682"},"body":"Could you please help me with this issue as well? I have a shared folder that the members practice music with and several members can no longer receive updates and as one of the admins I am also unable to add new members.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-01-07T06:41:17.624-08:00","lastPublishTime":"2024-01-07T06:41:17.624-08:00","metrics":{"__typename":"MessageMetrics","views":3561},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:712674/message:741682","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw3NDE4NzYsNzQxODc2","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw3NDE4NzYsNzQxODc2","node":{"__ref":"ForumReplyMessage:message:741876"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:741876":{"__typename":"ModerationData","id":"moderation_data:741876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:741876":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:741876","revisionNum":1,"uid":741876,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:741682"},"conversation":{"__ref":"Conversation:conversation:712674"},"subject":"Re: I've been banned from sharing links. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:741876"},"body":"

Hey jacqueakhan, sorry to hear about this.

\n

 

\n

I just sent you an email, so we'll continue there.

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Same here, trying to share a folder and it says i have been banned. No communication as to what i could have possibly done... Please assist. Thanks

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Hey projectjse - sorry to hear about this.

\n

 

\n

May we reach out via email to the email address that's linked to your profile here, on our Community to have a further look internally?

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Same here,

Could you please help me with this issue as well?

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Hi Aljmzawi, let's see what we can find together on this!

\n

 

\n

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

\n

 

\n

Have you recently shared a link which could have been downloaded many times, or a large file? Have you received any emails from us, informing you about the next steps, in order to remedy this? 

\n

 

\n

This will help me to assist further!

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I have the same problem, no hosting, no large amount of transfer, used at home, can you help me please?

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Hi there oleg2bb - would it be OK if I sent you an email to have a further look internally? 

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Yes sure.

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I just had this happen. I received an email this morning saying my links were suspended for excessive bandwidth use. The email contains a link to upgrade your subscription so you could get more bandwidth. What it doesn't include, however, is the caveat that if you upgrade, your links will not be automatically restored. I found this out the hard way after I spent an extra $42 to upgrade my subscription, only for my links to remain suspended. After emailing support, I was told that upgrading does not remove the suspension - your links will remain suspended until the suspension time expires.

I know that the suspension email Dropbox sends doesn't directly state that links are restored immediately after upgrading, but omitting the fact that they're not from this email just seems like deception by omission, especially when you include a direct link to upgrade the subscription, and consider that link suspensions are frustrating enough that subscribers will do whatever they can to remove it.

I just wanted to submit this as a little PSA for anyone who might encounter this problem. This is incredibly frustrating and is making me want to move to a different platform. I've given Dropbox too much of my money to be having these problems.

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.

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.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"3","kudosSumWeight":0,"postTime":"2024-05-31T03:43:26.905-07:00","lastPublishTime":"2024-06-02T15:11:27.312-07:00","metrics":{"__typename":"MessageMetrics","views":821},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:712674/message:774514","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw3NzQ1NDIsNzc0NTQy","node":{"__ref":"ForumReplyMessage:message:774542"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:774542":{"__typename":"ModerationData","id":"moderation_data:774542","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:774542":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:774542","revisionNum":2,"uid":774542,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:774514"},"conversation":{"__ref":"Conversation:conversation:712674"},"subject":"Re: I've been banned from sharing links. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:774542"},"body":"

Sorry to see you're experiencing this issue, anonymous.

 

How long has it been since you were not able to share files/links?

 

If this is your first ban, keep in mind that it will last 24 hours; after that your sharing ability should resume.

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Hey anonymous, 

\n


As a paid customer, you absolutely have access to email support. 
The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!

\n


Let us have a look and we'll get back to you as soon as possible over email. 

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I have the same problem.
Could you help me  ?¿
Reagards

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Hey jzurim - sorry to hear about this.

\n

 

\n

Would it be OK if we reached out via email to have a  further look internally? 

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Yes. of course. But the issue is that:    

 

Regards

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:794669"},"body":"I have been banned from creating sharing links which is the main reason I use Dropbox. It states that you’ve interrupted my sharing activity as it files may contain phishing content but this isn’t the case.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-09-14T04:52:31.764-07:00","lastPublishTime":"2024-09-14T04:52:31.764-07:00","metrics":{"__typename":"MessageMetrics","views":304},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:712674/message:794669","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3OTQ2NzgsNzk0Njc4","node":{"__ref":"ForumReplyMessage:message:794678"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:794678":{"__typename":"ModerationData","id":"moderation_data:794678","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:794678":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:794678","revisionNum":1,"uid":794678,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:794669"},"conversation":{"__ref":"Conversation:conversation:712674"},"subject":"Re: I've been banned from sharing links. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:794678"},"body":"

You need to contact support for assistance via www.dropbox.com/support 

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I also have this problem. I realized that I shared a link with a large amount of files. I already removed the link from sharing. Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.

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stoeszt wrote:
\n

Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.

\n
\n

Bans will automatically remove, usually, after 24 hours for a first ban, however, each one gets longer. There is no way around this unless you pay to upgrade (and if you have upgraded already its just a wait it out I'm afraid)

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