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SJB11's avatar
SJB11
New member | Level 2
6 months ago

I'm missing files/folders in new Windows desktop version - I can't access my Downloads folder

I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic pla...
Computer Backup
Desktop
Dropbox Backup
Error Messages
Missing Files
Windows OS
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi SJB11, thanks for your post on our Community.

 

Do you mean that you’ve installed the latest version of our desktop app? If you look at the bottom right part of your screen (where your system tray is with your clock settings), do you see a small Dropbox icon? If yes, I’d like you to hover over it and tell me the app version you see.

 

After that, please click on it instead and let me know its syncing status.

 

Other than that, can you see your backup files here?

 

Let me know what you find.

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