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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing content.
2) I haven't used dropbox for about a year, so I'm not over any limits.
3) File is legal content, legally obtained.
4) File is 22 MB.
No customer support except for paid subscriptions.
So I guess this is why I don't use dropbox.....
I tried to share a folder today and received the "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" notice, but can't figure out why.
I've had a look at the terms of service and can't see that I've done anything I shouldn't have done.
Also, have received nothing from Dropbox about it as well.
Any suggestions on how I resolve this?
- Mark
Super User II
You will need to contact Dropbox for assistance via www.dropbox.com/support and ask for help.
- Jay
Dropbox Staff
Hi Xanthocletes, thanks for bringing this to our attention.
Could you clarify what type of files you're trying to share?
Do you have any other shared links or files on the account that could be triggering this message?
This will help me to assist further!
These are large PDFs, up to 20-30 MB.
And no, I just tried one of them and that was enough to trigger the error.
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
I am trying to share a folder with some friends but I am unable to do and sometimes i get this message (in spanish) We've interrupted your sharing activity because you tried to share a file that may contain malware
After check the folder in question i did not find any suspect file, so what can i do? How can I know which file may contain malware?
Thanks in advance
- Walter
Hey nightcarlos, sorry to hear about this.
It sounds like your shared links may have been banned. How long have you been getting this error?
May we reach out via email to have a further look internally perhaps?
Hi @Walter, first of all, thanks for replying me.
To be honest, I am not sure from when I am getting the error, I just realized when I tried to share a folder yesterday.
Sure, we can continue via email or any other via to solve this issue.
DropBox PAID subscriber since 2010 (maybe earlier). Trying to share a folder and getting message: "We’ve interrupted your sharing activity because your files might contain phishing content." Note: There is NOTHING in the folder yet and the addresses of the two recipients are legitimate account DB holders. WTH?
Please fix this.hello,
I'm trying to share my CV from this link :
but i can't i keep getting this error "We’ve interrupted your sharing activity because your files might contain phishing content." even with other links now
please help thank you
- Nancy
ahmedafatah, can we log a ticket for you, and have our support team check this further?
If yes, we can message you to this email address.
hey @nancy
yes please, I can't share any files at the moment. all files show the same error,
Hi, can anyone help us? The manager of the account is getting an error when he sends a Dropbox link video (Dropbox issue with sharing folders - phishing cont.). The recipient of the link will get an error message (That didn't work for some reason). We already sent an email and a ticket has been created but we are not getting any response or help form the support team.
- Nancy
Hey Julieta2! Thanks for nudging us here.
Does your admin receive this error message perhaps?
Can you send me the ticket number they received, so that I can take a look?
Hi Nancy,
Yes, that is the issue here is the Ticket #22877650
- Hello, I’m sharing files as I always do, but the people I share with cannot open them.
I received a pop up saying something about suspected phishing or inappropriate activity, but I’m sharing photos of musicians. Appreciate any tips as it is impacting my business.- Mark
It sounds like your sharing capacity has been removed for some reason.
You need to contact Support at www.dropbox.com/support and ask them to check and remove the block.
- Thanks. Will try that
I am trying to share a pdf containing my CV why is it this hard to do that. It's nothing but text.
- Mark
It could be another file or folder you've previously shared.
The only way to fix is via support at www.dropbox.com/support.
Please solve this Issue for me also!
/Mats
Dear Team Please Guide me
today i am uploaded exe file Because i cant mail exe file For Just copy to friend pc for important work and after i removed this file too
but steel i cant share my files, please help me How to Solve Below Problem
Can’t share file
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
i am not understand how to solve
- Rich
Ravi Mane wrote:
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
Did you receive an email with instructions on how to resolve it? If not, refer to the following help article:
Dear Rich i upload one exe file and delet too after copy and paste to another pc
that time anydesk not working in my friend pc. now please guide me how to solve, already file deleted
!
