I get the message that my files might contain phishing content

[Xanthocletes]

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

[pixiupl]

@Nancy 

> is this regarding the Dropbox account from which you’re contacting us here

Exactly, Im talking about this very account 🙂

> I can log a ticket for you and look into this further.

Sure. Go ahead please.

Also @Nancy (or any other person from DropBox) feel free to contact me directly via mail on my account 🙂

[Mx07z]

I backed up files & uploaded just 1 now.I didnt get any email stating the error. It happens when 'copying link', I still get the same error & dont see the reason why. Can the error message be sent away?

[Nancy]

Hi again, @rivera11! One of our specialized agents has replied back to you, so please take the time to check their email.

No worries, @pixiupl. I’ve just logged a ticket for you, too. Please respond back to it, when you can.

[Nancy]

Hey @Mx07z. Can we log a ticket for you too to check this internally?

[Mx07z]

Yeah, you can log a ticket to check it internally

[Walter]

Hey @Mx07z - sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

[pixiupl]

@Nancy

I responded in ticket created by you.

[jgmason]

I've been sharing files for years and never had any problems. Now all of the sudden the last month or two whenever I try to create a link and share it it gives me an error notice that says X Can't share file - We've interrupted your sharing activity because your files might contain phishing content.

These files are the same files I've been sharing for the last 2 + years. Nothing has changed yet I can't share them anymore. Other people inside my organization can create and send a link for the same files but I'm unable to. We can't find any reason for this on the back yet. I've sent an e-mail to Dropbox Support but until then I wasn't sure if anyone else knew why this was happening and how to fix it. It's becoming increasingly frustrating to say the least. 

Thanks!

[pixiupl]

Hello @jgmason nice to see Im not the only one experiencing this. In my case it has gotten so bad Ive ended my subscription with DropBox (after 10+) years! If you browse this forum category you will see that there are many users impacted by this.

[Hannah]

Hey @jgmason, thanks for reaching out to us.

Can we send you an email, so we can take a closer look into your issue?

Thanks.