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Xanthocletes's avatar
Xanthocletes
Explorer | Level 4
2 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Mx07z, welcome to our Community!

 

It's possible that you're experiencing this behavior on your account.

 

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? 

 

Keep me posted, and we'll take it from there! 

Mx07z's avatar
Mx07z
Explorer | Level 3
9 months ago

I backed up files & uploaded just 1 now.I didnt get any email stating the error. It happens when 'copying link', I still get the same error & dont see the reason why. Can the error message be sent away?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Mx07z. Can we log a ticket for you too to check this internally?

  • Mx07z's avatar
    Mx07z
    Explorer | Level 3
    8 months ago

    Yeah, you can log a ticket to check it internally

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Mx07z - sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

  • MadPad33's avatar
    MadPad33
    New member | Level 2
    7 months ago

    Hello Dropbox Supporters

     

    We have the exact same problem. Can't share anything and don't get any emails about why suddenly all of our files should have malware in it now, even newly downloaded files.

     

    So can you take a look at it asap, so I can share files again? 

    It's also a pain, that as a user for over 10 years, I can't open a ticket anymore, just because I don't pay for this bad service. 

     

    Read you soon!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey MadPad33 - sorry to hear about this.

     

    I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

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