We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Xanthocletes's avatar
Xanthocletes
Explorer | Level 4
2 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
Share
Shared Files
Julieta2's avatar
Julieta2
Explorer | Level 3

Hi, can anyone help us? The manager of the account is getting an error when he sends a Dropbox link video (Dropbox issue with sharing folders - phishing cont.). The recipient of the link will get an error message (That didn't work for some reason). We already sent an email and a ticket has been created but we are not getting any response or help form the support team. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Julieta2! Thanks for nudging us here. 

 

Does your admin receive this error message perhaps?

 

Can you send me the ticket number they received, so that I can take a look?

  • Julieta2's avatar
    Julieta2
    Explorer | Level 3
    2 years ago

    Hi Nancy, 

     

    Yes, that is the issue here is the Ticket #22877650

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that, Julieta2 

       

      I've left an internal note for our team, so that they may reply back to you as soon as possible, and review the case further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!