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bobbygtx's avatar
bobbygtx
Helpful | Level 5
11 months ago

How i can take support from Dropbox? I can't share my files

I can't share files. Dropbox directs me to contact support, but there is nothing except a chat bot. Where can I write to support? Are there instructions for contacting this support?

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    Your support options depend upon what plan you pay for. If its free the only support is the chat bot and here. 

    • bobbygtx's avatar
      bobbygtx
      Helpful | Level 5
      11 months ago

      I have free account and yesterday i can't share my files. Help me please. 

      You can't share files due to a possible virus. I scanned the computer - nothing.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        bobbygtx, are you getting this error perhaps? If yes, are you still seeing the same thing, or has the ban been lifted?

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