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Forum Discussion

bobbygtx's avatar
bobbygtx
Helpful | Level 5
11 months ago

How i can take support from Dropbox? I can't share my files

I can't share files. Dropbox directs me to contact support, but there is nothing except a chat bot. Where can I write to support? Are there instructions for contacting this support?
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  • bobbygtx's avatar
    bobbygtx
    11 months ago

    All work. Thank you very much!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Your support options depend upon what plan you pay for. If its free the only support is the chat bot and here. 

  • bobbygtx's avatar
    bobbygtx
    Helpful | Level 5
    11 months ago

    I have free account and yesterday i can't share my files. Help me please. 

    You can't share files due to a possible virus. I scanned the computer - nothing.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      bobbygtx, are you getting this error perhaps? If yes, are you still seeing the same thing, or has the ban been lifted?

      • bobbygtx's avatar
        bobbygtx
        Helpful | Level 5
        11 months ago

        All work. Thank you very much!

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