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Forum Discussion
How can I stop people from accessing my shared link? Should I delete it?
A week ago I gave people a link so they could access files there. How do I now stop access to that link - ie delete the link, delete files accessible via that link, or stop sharing files in that lin...
Nancy
Dropbox Staff
Dropbox StaffSorry for jumping in, spencer2. Keep in mind that this is a public forum and it’s not allowed to post any personal info here (we’re also unable to call you, I’m afraid).
When a shared link is deleted, or the content it corresponds to, it should return an error.
If the shared link in question doesn't show up here, where all active links appear, and you haven't shared the content in question explicitly with other users, is it possible you have another Dropbox account (under a different email address) from which the link was shared?
Thanks for jumping in. No, I don't have any other Dropbox accounts. When you or anyone else clicks on the link they can access the files. I no longer want the people I gave the link to or anyone else to be able to access the files yet I can't delete the link or stop access to it. It's not right to spend money on software like this then have to spend so much time correcting a "bug".
- Mark
Super User II
spencer2 wrote:
It's not right to spend money on software like this then have to spend so much time correcting a "bug".
I have been around here since the software was in 1.x version and never ever seen this happen. I agree with Nancy that the link is either still active on the account but with a different name/title to what you are expecting OR its on a different one.
As you said you have a paid account have you actually contacted support for help? www.dropbox.com/support
Yes, I wrote to tech support (the only support option I have), received a reply similar to yours saying to delete under "shared links", & told them the same thing I told you. My Dropbox account is pretty simple - only about a dozen folders. That link was from a folder I created about two weeks ago. There's no other folder or account for it to be associated with. Perhaps this problem has something to do w/ the fact that I shared the link to that folder w/ others then deleted that folder and replaced it with one by the same name.
- Mark
If you delete a folder and replace it then the link option should still show at www.dropbox.com/links. You should be able to still delete it.
However, did you go back to support and give them the link and explain all of this to them?
The most current link under "Shared links" was shared 3 years ago. Tech support has been much slower to respond than you have. I told them the link doesn't appear under shared link, folders, recent, etc. hoping they could access my account and delete the link.
- Nancy
This is quite an odd situation, spencer2. Besides the email address you see here, you don’t have any other email addresses, correct?
Other than that, and since we don’t have account visibility on the forum, I’d suggest waiting for our support team’s reply in case they can find something else on their end. I’ve left them a note on your behalf, as well.
Thank you, Nancy. Waiting on tech support.
